Return & Refund Policy

We Offer a 100% Happiness Guarantee! 

We value our customers and appreciate your support of our brand. When you place an order with us, we want you to feel secure with your purchase and know that you are receiving a satisfactory what you see is what you get item. If your item arrives damaged or in any way unsatisfactory, please reach out to us at support@lovelymsg.com and we will make it right!

If you are not happy with your purchase within 30 days of receiving it, we will do our best to make sure you are happy with our resolution.

Delivered in good condition

  • If an order arrives in good condition and on-time but customer wishes to return the product for any reason, please reach out to support@lovelymsg.com with the order number.
  • We charge a flat rate $7.95 handling and delivery fee for each returned units

Broken Or Damaged Item Policy

  • If any item arrives broken or damaged, please send a picture to support@lovelymsg.com with the order number so that we can replace the item at our cost.

Cancellation Policy

  • We pride ourselves with our fast processing, shipping and delivery. As soon as an order comes in, our team of beautiful moms immediately prepares it for the next shipment pick-up. Thus, we only have a 24 hour cancellation window. Any cancellation requests submitted after 24 hours of the order can not be approved.
  • Please note that payment gateways, such as PayPal, Stripe, Amazon Pay, and Apple Pay, impose non-refundable transaction fees ranging from 3.5% to 4.7% for each payment processed through their platforms. Consequently, any refund requests will incur corresponding payment gateway fees. The deduction applied will vary based on the platform you used.
  • For instance, PayPal charges a 4.5% transaction fee. If your order value, which you wish to cancel, is $125, the refund amount will be $114.60. Additionally, for transactions totaling less than $99, there will be a flat deduction of $7.95 per unit to cover payment processor transaction fees

Personalized Products - Return Policy

  • We do not accept returns for orders with specific personalizations such as names, dates, sign-offs, etc.
    However, we can offer you store credits or discounts of no higher than 50% Off.

Customer Error Policy

  • Items can not be returned due to customer error, so please be sure to make sure all customizations are 100% correct before submitting your order. However, we will do whatever we can to make you happy.